LCT Africa Privacy policy

Last modified: March 15, 2026

This privacy statement applies to LCT Africa website located at https://lctafrica.net as well all associated sites linked to it and its offline product support services (collectively referred to as the “Site”). It does not apply to sites, services and products that do not display or link to this statement or that have their own privacy statement. It describes our Privacy Policy which covers how we collect, use, disclose, transfer, and store your information.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF SERVICE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. Any questions should be addressed to our corporate email info@lctafrica.net

1. COLLECTION AND USE OF PERSONAL INFORMATION:

1.1 Personal data collected upon registration on the site shall include:

1.1.1. Names and contact details with supporting scanned copies of National identification documents.
1.1.2. Geographical physical addresses nationality.
1.1.3. Financial details such as credit or debit card information with supporting bank statements.
1.1.4. Proof of residential address.

1.2. Notification and consent:

1.2.1. Every user will receive prior notification before any collection of their personal information which notification shall include;

1.2.1.1. Names, contact details and financial details provided by the user voluntarily.
1.2.1.2.The information being collected, the source from which its being collected if its collected from third parties;
1.2.1.3. The purpose for collection and any consequence for not providing the information voluntarily;
1.2.1.4. Any law requiring the collection of the information;
1.2.1.5. Your right to object on the collection of the information and also to lodge a complaint to the Information Regulator and the relevant procedures thereof.

2. Purpose of collection:

2.1. All personal information collected is necessary for the purpose of;

2.1.1. verification of the identity of the user
2.1.2. executing the payment of the transactions
2.1.3. delivery of the purchased goods and services
2.1.4. Redress in the event of any dispute arising.

2.2 All personal information shall be collected directly from the user and or indirectly where;

2.2.1. The data is public record
2.2.2. The user has deliberately made the data public;
2.2.3. The user has consented to the collection from another source;
2.2.4. The user has an incapacity and his guardian has consented to such indirect collection;
2.2.5. The collection from such other source shall not prejudice the interest of the user.

3. Processing of data collected:

3.1.1. All personal information collected, processed and used shall be:

3.1.1.1. Treated with strict confidence and only shared to the extent that is necessary to complete the users’ proposed transaction or delivery of the services LCT Africa provides to a registered user; relevant, adequate and limited to the scope of service requested by the user;
3.1.1.2. Accurate and kept up to date to the furthest extent feasible and inaccurate data shall be rectified or deleted without unreasonable delay;
3.1.1.3. Stored only for as long as the data remains necessary and relevant for the purposes which it was initially collected;
3.1.1.4. Not transferred outside Kenya, unless the receiving jurisdiction has adequate data protection safeguards or consent from the user.

4. Rights of users:

4.1. Users have the right to:

4.1.1. Not to be subject of a decision based solely on automated processing, including but not limited to profiling unless where such a decision is necessary in the performance of a contractual obligation or extent authorized by law;
4.1.2. Access their personal data stored by LCT Africa;
4.1.3. To object to the processing of all or part of their data;
4.1.4. To the correction of false or misleading data about them;
4.1.5. To the deletion of false or misleading data about them.

5. Obligation on users:

5.1.1. Users shall:

5.1.1.1. at the earliest opportunity feasible, inform LCT Africa on any data that is inaccurate, false or misleading.
5.1.1.2. Disclose their age and or any legal capacity impairment and any person who acts on their behalf thereof.

6. Disclosure of personal information:

6.1.1. Users’ personal information shall however be availed in the following circumstance;

6.1.1.1. Upon request by an authority, in the terms of the Data Protection Act No 24 of 2019.
6.1.1.2. The information is necessary and appropriate to enforce the Terms and conditions of this site.
6.1.1.3. To the extent necessary in furtherance or completion of a necessary transaction envisaged in the services provided by LCT Africa.

7. Access to personal information stored:

7.1.1. Users may at any point in time, access, view and correct their volunteered personal information by accessing their ‘user profiles’ in their user accounts settings.

8. Opting out:

8.6.1. Users may opt-out from any further collection of information or tracking by the site by clicking on the ‘op-out’ button displayed on the screen.
8.6.2. LCT Africa shall only send out automated marketing material upon your express consent being solicited and secured.
8.6.3. All data collected, relating to minors, from other sources, shall be collected after securing the minor’s consent.
8.6.4. Users accounts shall only be accessible upon two-step verification and authentication process whereby users shall be required to insert their user name, 8-digit alpha-numeric password and a code that shall be sent via SMS to their registered phone number at each point of login onto the site.

9. Limitation of Liability:

9.1.1.1 LCT Africa shall not be responsible for any willful or negligent use of a user’s login credentials arising from either the fault of the user or a third party.
9.1.1.2. The payment gateway page shall only be accessible upon entering the user’s correct user name and password and will time-out after 50 seconds of inactivity for security reasons.

10. Data breach:

10.1.1. In the event of a breach of one’s account, such user shall be notified at the earliest feasible time without unreasonable delay.

11. Rectification/ Deletion of personal information:

11.1.1. All personal information may be accessed or modified on the user profile and shall be destroyed immediately upon the voluntary deactivation of a user’s account.
11.1.2. All personal information shall be deleted upon a user’s termination of the services.

12. Compliance:

12.1. This privacy policy complies and adopts any provisions not expressly provided herein but guaranteed in the Data Protection Act No 24 of 2019 and the General Data Protection Directive (GDPR).

13. Change in privacy policy:

13.1. In the event of any change in this privacy policy, any such change shall be disclosed on our home page and newsletters effected to your registered email.

14. Dispute Resolution

14.1. In the event of a dispute arising between the Parties in respect of any matter contained in this Contract, the aggrieved party shall notify the other in writing about the existence and nature of the dispute within FOURTEEN (14) DAYS of the dispute arising.
14.2. The parties agree to submit exclusively to alternative dispute resolution mechanisms in the preference of Negotiation, Mediation and binding Arbitration. In this regard, both parties shall negotiate in good faith to settle the dispute in question as expeditiously as possible through the parties’ representatives but in any event within a period of FOURTEEN (14) DAYS of the matter being referred to them.
14.3. Should the parties’ representatives fail to resolve the dispute within the aforesaid period or such longer period as the parties may mutually agree in writing, the dispute shall be referred to arbitration by either party by a single arbitrator to be appointed by agreement between the parties or in default of such agreement upon application of either party to the Chairman for the time being of the Kenyan Chapter of Chartered Institute of Arbitrators.
14.4. The determination of the Arbitrator shall be final and binding upon the parties to the extent permissible by the applicable law.
14.5. The arbitration shall be conducted in Nairobi and in accordance with the provisions of the Kenyan Arbitration Act 1995 as modified and amended from time to time.
14.6 Notwithstanding any provision to the contrary, either party shall reserve the right to seek injunctive relief from a court of competent jurisdiction.

15. General provisions

15.1. This Contract, together with its annexes, represents the parties’ entire understanding relating to the use of the Service and supersedes any prior or contemporaneous, conflicting or additional, communications. No text or information set forth, preprinted form or document shall add to or vary the terms and conditions of this Contract.
15.2. If any provision of this Contract is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.
15.3. The failure of either party to enforce any right or provision in this Contract shall not constitute a waiver of such right or provision.